Provide Better Service in More Than 240 Languages

Language challenges can arise when your staff need to explain payment options, provide medical care, enroll a student in classes, or support legal or government services.

LanguageLine founded the over-the-phone interpreting (OPI) industry in 1982. Today, we’re the global leader in phone interpreting services, handling more than two interactions per second.

Our On-Demand phone interpreting services offer:

Lightning-fast access to over 20,000 professional interpreters
24/7 support to ensure successful implementation and rollout
Equipment and support materials to increase productivity
Detailed reporting to help optimise your language access programme

Why the World’s Top Companies Choose LanguageLine

Industry-Leading Scalability

The need for language access is unpredictable. Our solutions meet your demands without fail, no matter how large or unexpected they may be.

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Rigorous Security

Safeguarding your organisation’s private information and supporting regulatory compliance are top priorities and a subject we treat with the gravity it deserves.

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Pioneering Technology

Our services are transformational. We have a long history of innovating industry-leading technology and new language access pathways.

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Customisation

Phone Interpreting

When language barriers lead to callers hanging up or not participating in your programs, LanguageLine^® DirectResponse^SM can help. Callers enjoy a complete in-language experience by connecting to your agent with one of our professional interpreters on the line, ready to assist. It’s an ideal solution to ensure accessibility and improve outreach. Learn More

Create workflow efficiencies and improve call handle times by streamlining connectivity to LanguageLine for your contact center. Your agents can easily access interpreters with custom menus prioritizing the languages they most commonly encounter. Plus, we can support SIP connectivity so agents simply, “click to connect” to communicate in the language they need.

It’s not unusual for a contact center to experience more inbound traffic than in-house bilingual agents can handle. With our overflow solution, people seeking language assistance can be routed automatically to one of our LanguageLine^® Certified^SM interpreters.

LANGUAGELINE^® APP

Connect to Audio Interpreters Quickly

Empower your frontline staff with easy access to LanguageLine^® Certified^SM Interpreters from most digital devices. The LanguageLine App not only increases productivity and saves team members time, it helps improve your customer or patient experience.

Telephone Interpreting Services FAQs

Telephone interpreting services allow organisations and individuals to access real-time language interpretation over the phone – on-demand, even when all parties are in different locations. The interpreter is connected l into conversations to provide real-time interpretation without being physically present.

Language challenges can crop up unpredictably, from urgent medical phone calls to legal meetings. With our telephone interpreting services, you can connect with our professional interpreters 24/7 to overcome language issues in a fast and efficient way – even for unplanned events.

To access our telephone interpreting services, organisations and individuals partnering with us have a designated access phone number and code to connect to an interpreter.

User simply call LanguageLine, give their secure access code, and request the language required. Firstly, you will need to ring the designated phone number and let the operator know your access code and the required language before you can be connected. One of our professional interpreters fluent in the required language will join the call in seconds, so that you can communicate with the limited English speaker.

With fast, convenient and flexible access to our highly skilled network of LanuageLine Interpreters, our telephone interpreting services offer several benefits that have been essential for many organisations and individuals worldwide since we founded the over-the-phone interpreting industry in 1982.

Telephone interpreting services are a highly cost-effective solution as they eliminate the need for an interpreter to travel to an on-site location.

You can connect to our extensive network of on-demand telephone interpreters whenever you need them, providing instant language support services in over 240 languages. This means that if a language challenge arises unexpectedly or urgently, you can access our services in seconds to facilitate communication and understanding.

Our professional telephone interpreters operate under codes of conduct and confidentiality, and our services are GDPR compliant. With fast access to over 20,000 professional interpreters, you can rest assured that we have all your on-demand telephone interpreting needs covered.

Telephone interpreting operates as a pay-as-you-use service, typically charged at a per-minute rate. With this, it offers outstanding efficiency and value for money – especially when compared to on-site services.

Get in touch with our expert team to discuss how we can tailor our services to meet your specific requirements.

Let’s Talk Solutions

Learn how our expert audio interpreting services can help you enable total understanding with the people you serve. Read our Checklist for Choosing a Language Services Provider eBook or choose a time to speak with our experts about solving your language access challenges.

The ability to seamlessly enable live, real-time interpretation services is a differentiator and incredible client experience. "

— Royal Bank of Canada

We’re interacting with the public over a million times a year. You can imagine the frustration level of the police officer and (members of the public) when they can’t communicate. This puts them at a comfort level. "

— Spokesperson for Nassau County Police

My Arabic Interpreter did a great job assisting me. We were doing a medical history with a non-English-speaking member. The call was long and time-consuming. The interpreter was very patient. It surprised me that I didn’t have to repeat the medical questions to her that I was asking the client. "

— Nurse at a major health insurance company

Provide Better Service in More Than 240 Languages