"For English Press 1, Para Español, Oprima 2"

Does your organisation receive a large number of calls from limited-English speakers? Are you currently greeting your multilingual callers with a staff member who must determine the language of the interpreter needed, then dial out to join an interpreter to the call? Make it simple for your callers and your English-speaking staff with LanguageLine^®DirectResponse^SMfor inbound calls.

Reduce frustration with inbound call flows offering easy-to-understand, in-language menu options. Pre-recorded instructions help limited English proficient (LEP) callers navigate to the right department or location. LEP callers are then automatically joined to and greeted by an interpreter who facilitates the call when your staff member answers.

20,000+

Interpreters available to you and your clients
24/7

Availability of our on-demand interpretation services
45+

Most commonly spoken languages available

IMPROVE CUSTOMER EXPERIENCE

Greet and Route Callers In Their Own Language

Language selection menus accommodate inbound callers in-language, and in-language department or location menus route calls efficiently to reduce errors, hang-ups and transfers.

Seamless, automated connections to interpreters save time. The interpreter provides an in-language greeting, then your caller and the interpreter are joined and transferred automatically to your staff member.

Over 45 languages are available on-demand for inbound call support.

CUSTOMIZABLE OPTIONS

Works With Any IVR

DirectResponse offers end-to-end, in-language support in over 40 of the most commonly spoken languages, 24/7 and works with any IVR or toll-free number.

With LanguageLine DirectResponse, you can provide in-language support to your customers when they call you:

Set an inclusive tone from the start
Save time and serve callers efficiently
Reduce stress for callers and staff

Custom Inbound Call Flow Benefits

Efficient

You can customize the call flow from start to finish to reduce caller frustration and increase efficiency.

Reliably Fast

After your caller completes all menu selections, the interpreter is connected automatically. Both caller and interpreter are joined to you.

Inclusive

Standard and custom pre-recorded menu options improve engagement in programs and hotlines serving diverse communities.

Streamlined

The interpreter facilitates the conversation from the moment all parties are connected, saving time and maximizing productivity of your English-speaking agents.

Let's Talk Solutions

Let’s have a conversation about the opportunities inbound on-demand interpreting can create within your organisation.

You can read our On-Demand Services brochure or choose a time to speak with our experts about solving your inbound language challenges once and for all.

Our new LanguageLine DirectResponse system has been very helpful in allowing us to communicate more efficiently with our clients. It doesn’t require any wait time and it’s the most efficient and best use of time and resources. "

— Kent County Prosecutor’s Office, Grand Rapids, MI

Custom Inbound Call Solutions

Improve Your Inbound Caller Experience