Improving Patient Experience, Strengthening Compliance
Healthcare providers have numerous motivations to provide the highest level of translation possible, including:
Patient Experience and Health Outcomes
An informed patient is an empowered patient. Translation and interpretation are strongly correlated with positive patient experiences, reduced re-admissions, and improved health outcomes.
Compliance
Access to translation and interpretation services is not merely a "nice-to-have"; it is the law. Translation services keep healthcare providers in compliance with regulations like ACA Section 1557 and the Civil Rights Act of 1964, as well as the Americans with Disabilities Act.
Health Literacy
To ensure patients can process and understand healthcare information, materials should read at a fourth-to-sixth grade level and conform with plain-language principles. Solutions like LanguageLine Clarity are ideal for healthcare organizations to address health-literacy levels with both English and non-English materials.
Unmatched Experience
Advanced Technology
Technology is an essential element of translation because it helps centralize, automate, and create a more efficient process.
LanguageLine’s technology tools are second to none, including an online Translation Portal (LingoNET) to centralize workflows, and Translation Memory technology to reduce costs.
Unsurpassed Quality
LanguageLine embraces continuous process improvement, which is why we are both ISO 171000:2015-05 and ISO 9001:2015 certified.
We measure all aspects of our performance that impact customer experience, including customer satisfaction, translation accuracy, and on-time delivery. All are in excess of 99.9 percent.
We have proven processes, documented workflows, and comprehensive quality-assurance procedures in place to ensure that we deliver accurate and culturally appropriate translations each and every time.
99.9%
Customer satisfaction, translation accuracy, and on-time delivery
Solutions for Every Translation Need
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Patient Education
- Discharge Instructions and AVS
- Print, Online, and Multimedia Materials
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Compliance/Regulatory
- Vital Documents
- Vital Documents
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Patient Experience
- Informational Materials
- Questionnaires
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Marketing
- Brochures
- White papers
- Patient Portals
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Research / Clinical Trials
- Consent Forms
- Clinical protocols
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International
- Medical Records
- Marketing Materials