MONTEREY, CA - October 29, 2020 - LanguageLine Solutions, the global leader in on-demand language access, has announced significant upgrades to its groundbreaking video-remote interpreting platform. The improvements will expand access to the industry’s preeminent team of more than 13,000 professional interpreters.
The LanguageLine app, also known as InSight, delivers video interpreting in 41 languages. LanguageLine has added Portuguese to the list of now 10 languages that are available on-demand 24 hours a day, seven days a week. (The others are American Sign Language, Arabic, Cantonese, Korean, Mandarin, Polish, Russian, Spanish, and Vietnamese.) These 10 languages comprise more than 90 percent of all video-language requests.
The company has also expanded access to five other languages – Amharic, Armenian, Bosnian, Romanian, and Swahili – all of which are now available from 5 a.m.-8 p.m. PST, Monday through Friday.
“We have been pioneers in the area of video remote interpreting from the beginning, and we consider it our obligation to relentlessly push the evolution of our platform,” LanguageLine President and CEO Scott W. Klein said. “North America is growing more diverse by the day and the demand for language access is accelerating. We are proud to rise to the occasion and meet the needs of limited English speakers, as well as the Deaf and Hard of Hearing.”
In addition to 41 video languages, LanguageLine also delivers on-demand access to 240 languages in an audio-only format. Both video and audio-only are supported by the world’s finest team of professional linguists.
No appointment is necessary to connect with LanguageLine’s on-demand interpreters. They are available via the touch of a button on the LanguageLine app, with video connections made in an average of 22 seconds. Audio-only connections are even faster at just 12 seconds. The average user rating for these calls is 4.7 out of a possible five stars.
The LanguageLine app can be used on tablets, smartphones, laptops, and desktops. LanguageLine has trail-blazed the area of mobile interpreting. With increasing frequency, the app has been deployed on mobile devices and used in the field by service workers, first responders, delivery people, and others.
LanguageLine interpreters are also available via video and audio for most virtual meeting platforms, including Zoom, Microsoft Teams, Google Meet, and GoToMeeting.
To learn more about LangugeLine video remote interpreting, please visit the LanguageLine website, call 1-800-752-6096, or email CustomerCare@languageline.com.
About LanguageLine Solutions
LanguageLine Solutions has been the world leader in innovative language-access solutions since 1982. The company sets the global standard for phone, video, and onsite interpreting, as well as translation, localization, and testing and training for bilingual staff and interpreters. LanguageLine is trusted by more than 28,000 clients to enable communication with the limited English proficient, Deaf, and Hard-of-Hearing communities. LanguageLine provides the industry’s fastest and most dependable access to more than 13,000 professional linguists in more than 240 languages - 24 hours a day, seven days a week, 365 days a year.
Media contact: Scott Brown, sbrown@languageline.com