MONTEREY, CA – LanguageLine Solutions, the global leader in language access, today announced the launch of LanguageLine Analytics, a powerful new tool within the MyLanguageLine client portal. LanguageLine Analytics empowers organizations to make data-driven decisions and optimize their language access programs in an increasingly diverse world.
“LanguageLine Analytics offers our clients the ability to gain a deeper understanding of the audiences they serve,” said Scott W. Klein, President and CEO of LanguageLine Solutions. “This level of understanding allows for unparalleled customization and insight, enabling users to make informed decisions with precision like never before. It's a game-changer in how data empowers our clients, ensuring they have exactly what they need, when they need it."
Gain Actionable Insights with LanguageLine Analytics
- Monitor On-Demand Interpreting: Gain quick overviews of all on-demand interpreting, categorized by language, modality and other key metrics.
- Track LanguageLine App Usage: Analyze usage patterns and language details specifically for interactions made through the user-friendly LanguageLine App.
- Measure Client Satisfaction: Monitor end-of-session "How Did We Do" survey ratings to gauge user satisfaction and gather valuable feedback.
- Optimize Device Usage: Track call and video volume by device type (including month-to-month trends) to ensure devices are always up to date.
- Effortless Voice-of-the-Customer (VOC) Management: Simplify VOC submission management with advanced filters for easy retrieval of call records. You can also track the resolution process for each VOC submission.
Enhanced Efficiency and Streamlined Workflow
LanguageLine Analytics empowers users with interactive and customizable dashboards, real-time insights, next-generation data visualization, and a streamlined workflow. Complex information is transformed into an easily digestible format, helping identify language patterns and usage trends. Additionally, consolidated interpreting and analytics reports eliminate the need for multiple logins, saving valuable time.
“LanguageLine Analytics is built on the same advanced search-based technology that powers our internal team,” LanguageLine Chief Technology Officer Jim Boutcher said. “Today we are excited to extend this powerful toolset to our clients. This platform offers near-instant access to detailed performance data just seconds after an interpretation session ends. Just as quickly, it can aggregate and display historical trends spanning years in easy-to-understand formats.”
Getting Started with LanguageLine Analytics
Existing MyLanguageLine portal users can access LanguageLine Analytics immediately. New users can easily sign up at MyLanguageLine.com. For additional support, contact LanguageLine Customer Support by calling 1-800-752-6096 or emailing MyLLSHelp@LanguageLine.com.
About LanguageLine Solutions
LanguageLine has been the world’s foremost provider of language access solutions since 1982. The company offers industry-leading phone, video remote, and onsite interpreting, as well as translation, localization, and testing and training for bilingual staff and interpreters. With a team of over 40,000 professional linguists, LanguageLine is committed to enabling communication and promoting understanding across languages and cultures, 365 days a year. As it spearheads the digital transformation of language access, LanguageLine is the preferred provider to the Fortune 100, North America’s top hospital systems, as well as federal, state, and local agencies in English-speaking countries around the world.
Contact:
Scott Brown
LanguageLine Solutions
sbrown@languageline.com
(831) 224-3187