inbound calls
Improve Engagement by Providing Callers an In-Language Experience
Reduce call hangups and increase participation in programs, services, and engagement with LanguageLine® DirectResponseSM. Callers can select their preferred language and are greeted by an interpreter who then connects to your staff, ready to interpret for them.
Testing & Training
Ensure Your Bilingual Team Members and Interpreters Are Prepared to Serve
Ensure your bilingual staff and interpreters have the language skills they need to serve the public. LanguageLine® Testing & TrainingSM in 50+ languages provides a consistent measure of fluency, supports regulatory compliance, and can help justify hiring and payroll decisions. Plus, our training programs provide career development opportunities.
ONSITE InTERPRETATION
Get In-Person Support From Scheduled Interpreters
Engage an expert interpreter for suspect interviews, community meetings and events, and other important encounters. You’ll help ensure you’re serving the interests of each resident while making the best use of your resources. With LanguageLine® OnSiteSM services, your staff can schedule in-person and virtual appointments with 10,000+ interpreters in 135+ languages including American Sign Language.
From Our Blog
Top Multicultural City Calls LanguageLine in an Emergency
Toronto is known worldwide as an international city. Its residents speak more than 200 languages, which puts pressure on Toronto 9-1-1 to provide equal language access to all. Find out why Toronto 9-1-1 partnered with LanguageLine to get language assistance in more than 240 languages. Today, staff can add an interpreter to a 9-1-1 call within seconds.
As Diversity Grows, Minnesota 9-1-1 Uses On-Demand Interpreting
Every year in Minnesota, thousands of 9-1-1 calls need translation. Callers typically need assistance in more than 50 languages, including Spanish, Somali, Karen, Hmong, Portuguese, Swahili, and Tagalog. That’s why Minnesota 9-1-1 relies on LanguageLine for language assistance to make communities safer for Minnesota residents.
Atlantic City Police Overcome Cultural Barriers With Residents
Across the Atlantic City Police Department, officers speak 22 languages. Even so, they can’t keep up with the city’s growing diversity. Seeking to better serve residents who speak Urdu, Vietnamese, Creole, Portuguese, Bengali, Arabic, Albanian, and a host of other languages, the Department partnered with LanguageLine.