Connect With Customers in Their Preferred Languages

Despite the rise in online self-service, contact centers aren’t going away. In fact, the internet has only given people more ways to contact your organization. If you’re running an omnichannel contact center, inquiries can come in from anywhere in the world and in any language. Empower your representatives to provide outstanding service by partnering with our team of expert linguists 24/7.

We’re the leading On-Demand language services provider for contact centers worldwide—handling 75+ million interactions a year in 240+ languages. We can integrate language assistance across all your customer touchpoints to improve efficiency and enhance your overall customer experience.

35,000+

Expert linguists available to help you
240+

Languages available for audio interpreting
99.9%

Platform availability commitment to our clients and uptime

Customization

Phone Interpreting

When language barriers lead to callers hanging up or not participating in your programs, LanguageLine^® DirectResponse^SM can help. Callers enjoy a complete in-language experience by connecting to your agent with one of our professional interpreters on the line, ready to assist. It’s an ideal solution to ensure accessibility and improve outreach. Learn More

Create workflow efficiencies and improve call handle times by streamlining connectivity to LanguageLine for your contact center. Your agents can easily access interpreters with custom menus prioritizing the languages they most commonly encounter. Plus, we can support SIP connectivity so agents simply, “click to connect” to communicate in the language they need.

It’s not unusual for a contact center to experience more inbound traffic than in-house bilingual agents can handle. With our overflow solution, people seeking language assistance can be routed automatically to one of our LanguageLine^® Certified^SM interpreters.

TRANSLATION & LOCALIZATION

Provide In-Language Service in Every Interaction and Channel

Strengthen language access across all your customer touchpoints and throughout your organization. We can provide translation and localization services in 290+ languages for:

Real-time chats using machine translation
Marketing materials
Audio and video recordings, voiceovers, captions, and subtitles
Training and eLearning programs
Websites and mobile apps
Help tickets

TESTING & TRAINING

Ensure Your Bilingual Staff and Interpreters Are Prepared

Verify your team has the language skills they need to assist the public and support compliance. Our language proficiency test provides a consistent measure of fluency across languages. Plus, our training enables career development for your staff interpreters in 50+ languages.

IMPLEMENTATION

Boost Your Language Access ROI with Outstanding Support

We’ll help you maximize the value of your language access investment and manage usage with support to:

Optimize new and existing accounts through live training and self-training resources
Analyze usage metrics with real-time dynamic reporting
Provide customer-facing staff quick reference and language identification guides

Let’s Talk Solutions

Find out more about how to empower your contact center staff and deliver the highest levels of support. You can read our On-Demand phone interpreting brochure or choose a time to speak with our experts about how to solve your language access challenges.

LanguageLine is an invaluable service that we utilize to communicate promptly and efficiently with persons who have been a victim of a crime or need police assistance. A language barrier should never prevent anyone from getting the help or service they need. "

— Westchester County Department of Public Safety

We were with one of the larger VRI providers, but the long connect times [with prior provider] were becoming an issue for our staff. After trialing with LanguageLine, our ED staff refused to beta a third company because “it can’t get any better than this. "

— Tracy Young, MA, BSN, RN, Spanish Medical Interpreter, Barton Health

We found the LanguageLine VRI performance to be significantly and consistently better and response times quicker [than existing provider]. Their dedication to the project shined through, and I can’t praise them enough. "

— Lisa Witter, IT Project Manager, Centura Health

From Our Blog

Does Your Call Center Need a Language Services Provider?

Considering that one in five Americans speaks a language other than English at home, it’s inevitable that your call center will have customers who would like to converse in their preferred language. Working with a language services provider gives you an easy-to-implement opportunity to expand an addressable market.

Learn More

Contact Center Customizations that Delight Customers and Reduce Costs

Say goodbye to legacy call-center configurations. Four new capabilities can increase satisfaction for limited-English proficient customers and reduce costs. Over-the-phone interpreting has evolved to where there are now affordable, easy-to-implement customizations that streamline the availability of language access, which delights your multilingual customers, saves time, and reduces costs.

Learn More

Bilingual Call Centers Handle Overflows for Multicultural Consumers

For years, organizations tracked sales based on where the prospect was in the “funnel,” which focused on generating traffic, then converting and closing leads. The problem? Funnels produced customers, but they didn’t consider how those customers could help an organization grow. Enter the flywheel, which puts the customer at the center.

Learn More

Connect With Customers in Their Preferred Languages

35,000+

240+

99.9%

Customization

Phone Interpreting

Offer Inbound Callers an In-Language Experience

Improve Agent Call Handle Time with Custom Connectivity

Provide Overflow Support for Your Staff Interpreters

TRANSLATION & LOCALIZATION

Provide In-Language Service in Every Interaction and Channel

TESTING & TRAINING

Ensure Your Bilingual Staff and Interpreters Are Prepared

IMPLEMENTATION

Boost Your Language Access ROI with Outstanding Support

Let’s Talk Solutions

From Our Blog

Does Your Call Center Need a Language Services Provider?

Contact Center Customizations that Delight Customers and Reduce Costs

Bilingual Call Centers Handle Overflows for Multicultural Consumers

CONTACT CENTERS

Improve Your Omnichannel Contact Center Communications

Connect With Customers in Their Preferred Languages

35,000+

240+

99.9%

Customization

Phone Interpreting

Offer Inbound Callers an In-Language Experience

Improve Agent Call Handle Time with Custom Connectivity

Provide Overflow Support for Your Staff Interpreters

TRANSLATION & LOCALIZATION

Provide In-Language Service in Every Interaction and Channel

TESTING & TRAINING

Ensure Your Bilingual Staff and Interpreters Are Prepared

IMPLEMENTATION

Boost Your Language Access ROI with Outstanding Support

Let’s Talk Solutions

From Our Blog

Does Your Call Center Need a Language Services Provider?

Contact Center Customizations that Delight Customers and Reduce Costs

Bilingual Call Centers Handle Overflows for Multicultural Consumers