Strengthen Language Access Across Your Organisation
Every time one of your officers, first responders, or 999 call centre representatives struggles to communicate with someone in need, you risk a misunderstanding or, worse, a dangerous situation. By improving language access you can build better relationships with diverse communities and improve public safety for all. LanguageLine® was founded in 1982 by a police officer who sought to overcome dangerous language barriers in the field.
Today, we’re the world’s leading innovative language service provider with decades of police and criminal justice experience—supporting thousands of public safety agencies worldwide. In fact, we handle over 64 million interactions each year. Our over 20,000 worldwide interpreters are fluent in over 240 languages and our 999 interpreters are trained in the protocols and procedures of emergency services personnel to obtain vital information.
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35,000+Expert linguists on our worldwide team of professionals
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290+Languages supported by our professionally trained linguists
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24/7On-Demand audio and video interpretation services
LanguageLine® App
Overcome language barriers anytime, anywhere with the LanguageLine App. You can connect to our team of over 20,000 worldwide interpreters from any digital device, 24/7. It’s one-touch instant access to video interpreting in over 40 top languages and audio in over 240 languages including British Sign Language (BSL).
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ON-DEMAND Video interpreting
Enable Total Understanding with the Communities You Serve
Get the benefit of facial expressions to build trust, reduce misunderstandings, and better serve the public. Connect your officers to our professionals to ensure accurate interpreting in over 40 top languages, plus, British Sign Language. You’ll reach LanguageLine® CertifiedSM Interpreters in seconds, with crystal-clear video and audio.
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ON-DEMAND AUDIO interpreting
Access 999 Trained Interpreters 24/7
Language barriers during emergencies can delay assistance or waste precious resources. Let LanguageLine connect your personnel to trained, impartial 999 interpreters prepared to get you the vital information you need to provide assistance and keep everyone safe, in over 240 languages.
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inbound calls
Improve Engagement by Providing Callers an In-Language Experience
Reduce call hangups and increase participation in programs, services, and engagement with LanguageLine® DirectResponseSM. Callers can select their preferred language and are greeted by an interpreter who then connects to your staff, ready to interpret for them.
FACE-TO-FACE InTERPRETATION
Get In-Person Support From Scheduled Interpreters
Engage an expert interpreter for suspect interviews, community meetings and events, and other important encounters. You’ll help ensure you’re serving the interests of each resident while making the best use of your resources. LanguageLine face-to-face interpreting services give you access to PAIT-level Criminal Justice interpreters for both on-site and virtual requirements, including for British Sign Language.