Serve the Growing Needs of Your Diverse Populations
Over 5 million residents in the UK speak something other than English as their main language. Language access across customer communications and call centres is essential for insurance providers to increase agent, adjuster, and field personnel productivity, while increasing customer satisfaction and reducing costs.
Take the opportunity to understand and meet the needs of limited English proficient (LEP) speakers, before your competitors do. We’ve spent decades improving customer experience for insurance companies in the areas of life, health, property and casualty, and more. Our 35,000+ worldwide linguists are ready to meet your interpretation needs in 240+ languages and translation needs in 290+ languages.
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5.1MUK residents who speak a language other than English as their main language
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12MUK adults who are D/deaf or Hard of Hearing
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64M+Mutual language understandings created each year through our services
ON-DEMAND Video interpreting
Enable Total Understanding in 40+ Top Languages
Get the benefit of visual cues to build trust and enhance your relationships with clients and prospects. Connect your entire staff to our professionals to ensure accurate interpreting in 40+ languages including American Sign Language and British Sign Language. You’ll reach certified interpreters exactly when you need them with crystal-clear video and audio.
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ON-DEMAND AUDIO interpreting
Connect to Expert Interpreters in 240+ Languages
If your language challenge is more about words than facial expressions, use our audio interpreting services. We’ll connect you with an expert interpreter in seconds, 24/7. All calls are confidential and secure. And, if your office staff needs language assistance frequently, they can connect to our interpreters through a single button in your phone system.
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Translation & Localisation
Transform Your Documents and Communications for Any Audience
We deliver high-quality translations customised for your policy documents, marketing materials, plan statements, billing information, ID cards, and more. We accelerate your results with our innovative technology that eliminates barriers to translation and reduces human error. Plus, we can localise your print and digital content for a specific region’s language and cultural sensitivities to provide a natural experience for your target audience.
Fully Connect With Clients and Provide Better Service
Website Translation
Take the time and expense out of producing and managing websites in multiple languages.
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Machine Translation
Translate large-scale content as quickly and accurately as possible with LanguageLine’s AI-driven “best fit” technology.
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LanguageLine® DirectResponseSM
Improve engagement in programmes and customer service hotlines that serve diverse communities by letting callers enjoy an in-language experience from start to finish.
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Contact Centres
Provide better service by empowering customers with inbound and outbound support in their preferred language.
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