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60%UK population growth that came from net migration
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5.1MUK residents who speak a language other than English as their main language
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22,000UK residents who consider British Sign Language as their main language
LANGUAGELINE® APP
Overcome Language Access Barriers Anywhere, Anytime
The LanguageLine App makes it easy for your frontline staff to bridge language barriers wherever and whenever they arise. Your employees can connect to our team of over 20,000 professionally trained audio and video interpreters from most popular digital devices, 24/7.
Easily connect
Integrate with Popular Electronic Health Record (EHR) Platforms
Instantly launch an audio or video interpreting session from within a patient’s chart in your EHR system during in-person visits. Integrate interpreting services into any EHR system that uses SMART on FHIR. You’ll automate data collection, boost workflow efficiency, and ensure security requirements are maintained.
ON-DEMAND PHONE INTERPRETING
Say Hello to Outstanding Care, In Seconds
Provide better service on your inbound and outbound calls and during in-person encounters with patients and their families. LanguageLine® CertifiedSM interpreters offer expert assistance in more than 240 languages, 24/7.
ON-DEMAND PHONE INTERPRETING
Our Interpreters are Trained in the Language of Healthcare
LanguageLine® CertifiedSM medical interpreters are rigorously trained to handle every healthcare call from the simplest to the most complex. Each call is secure and GDPR compliant.
ON-DEMAND PHONE INTERPRETING
With 24/7 Support You Can Easily:
- Provide call center agents the ability to connect directly to a LanguageLine Certified interpreter
- Accept inbound calls from LEP patients with an interpreter already on the line
- Connect with an interpreter during telehealth meetings
- Enhance in-person encounters by providing professional interpretation through your EHR platform
TELEHEALTH & VIRTUAL MEETINGS
Deliver Great Care with the Platforms You Use Every Day
Any time during a video visit or internal meeting, you can access a LanguageLine Certified medical interpreter within the telehealth or virtual meeting platform you already use. You’ll enjoy the same 24/7 access as with the LanguageLine® App. Plus, we’ll protect your patient’s privacy with robust information security protocols.
Ensure Patient-Centred Care in Every Language and Moment
Translation Services
Localisation Services
Face-to-Face Interpretation
Having LanguageLine on Equiva tablets has been instrumental in helping us improve patient experience and caregiving. Our nurses are especially excited about this. It’s so wonderful for care team members to be empowered to overcome language barriers and communication gaps. I can’t stress enough how important ease-of-use is in these situations. "
— Patient Experience Manager, New York-based ambulatory surgery center
I met the patient at the PHC clinic and helped him use LanguageLine for his appointment. I was able to help him get through his appointment and get his medications. Getting the interpreter on the line was a very easy process. "
— Community Health Worker, Partnership Health Center
We dial in, we select their language, and then we are able to talk with the patient about any questions or treatments and tell them what we are doing. It increases their understanding and our compliance. It also allows us to continue to provide high-quality care to the patient. "
— Nurse Manager, Baptist County Memorial Hospital