DirectResponse
Serve Your Inbound Callers in the Language They Prefer
Improve your customer service experience for inbound callers. LanguageLine® DirectResponseSM provides an in-language greeting for callers and adds an interpreter who connects to your agent, ready to assist. Integrated into your current IVR, it’s an ideal solution to boost engagement, reduce hangups, and increase staff productivity.
Increase Business Translation Quality and Reduce Costs, in 290+ Languages
Translation Services
Localisation Services
Website Translation
Integrated Translation Tools
Machine Translation
LanguageLine has provided us with exceptional and professional translations, which has enabled us to communicate effectively with non-English speakers and meet local legal requirements "
— Ethics & Compliance Manager, BT Global Services
LanguageLine bends over backward to take care of us. They are always extremely conscientious and interested in providing service that will make us look like rock stars to our clients. You know, it just becomes a no-brainer. Every division of our company uses LanguageLine to provide all our translation needs. "
— VP of Customer Success, eLearning Brothers
It’s more expensive to lose a client because of a language barrier or misunderstanding. It’s far less expensive to have a partner like LanguageLine to help the client understand what he’s signing and the product he’s buying. I can’t put a dollar value on a service like this because it’s doing the right thing, and that’s what we do. "
— Multicultural Campaign Manager, Rocket Mortgage
LanguageLine’s technology has made the country a whole lot smaller. RBC’s brand is very focused on advice, and communication and advice go hand in hand. "
— Regional VP, Royal Bank of Canada