The following blog was originally written by our team in the US.
However, the dynamics of the circumstances, along with the ethos and approach of LLS and those organizations it supports, are universal – as are the services available to support such situations. Happy reading!
Erlanger Health System, a non-profit, academic medical center affiliated with the University of Tennessee College of Medicine, has implemented a series of innovative solutions that enable better communication with patients and families that speak limited English or are Deaf or Hard of Hearing.
Via video or phone, caregivers can now access a professional LanguageLine Solutions(R) interpreter in more than 240 languages at the touch of a button. The LanguageLine service is available via smart phones, tablets, computers, and dial-up phones.
Erlanger says it recognized the importance of keeping up with the ever-diversifying population in the Chattanooga, Tenn., region.
“We are proud to increase accessibility to all our communities in the region we serve,” said Elizabeth Appling, Chief Diversity Officer of Erlanger. “The ethnic landscape of our region, like so many others, is changing and quickly growing. Erlanger understands that in order to fulfill our mission of providing compassionate care we must be able to communicate with our patients and their families.”
The move comes as the Chattanooga region becomes more diverse. According to the United States Census Bureau, Hamilton County Tenn. is 25 percent non-white, including 6 percent Hispanic. Both the African-American and Hispanic communities have continued to increase in the county. Additionally, the percentage of families that speak a language other than English in their home has grown to almost 8 percent.
Erlanger partnered on the venture with LanguageLine Solutions, the world leader in on-demand interpretation. LanguageLine specializes in providing language services to centers of health across North America, including 18 of the top 22 hospitals in the United States.
“It has been our immense pleasure to partner with Erlanger Health System,” LanguageLine President and CEO Scott W. Klein said. “We applaud their sensitivity to the growing diversity of the Chattanooga community. We look forward to working together to provide language access that empowers every patient.”
The importance of this technology is growing, as one in five U.S. residents now speaks a language other than English at home.
Erlanger caregivers now have on-demand access to nearly 20,000 professional LanguageLine interpreters. This support is provided 24 hours a day, seven days a week. With interpretation available via a mobile app, Erlanger’s innovative approach puts the power of thousands of interpreters – and 240 languages – into caregivers’ pockets.
LanguageLine has been the world leader in innovative language-access solutions since 1982. The company sets the global standard for phone, video, and onsite interpreting, as well as translation, localization, and testing and training for bilingual staff and interpreters. LanguageLine is trusted by more than 30,000 clients to enable communication with the limited English proficient, Deaf, and Hard of Hearing communities. LanguageLine provides the industry’s fastest and most dependable access to nearly 35,000 professional linguists in 290-plus languages – 24 hours a day, seven days a week, 365 days a year. Visit www.languageline.com.