LanguageLine Solutions(R), the global leader in on-demand language access, announced a partnership with Mend, a leading telemedicine and AI-powered patient-engagement platform. Mend users are now able to seamlessly access language support in more than 240 languages when faced with a language barrier. The service is available 24 hours a day, seven days a week.
Mend's all-in-one patient engagement solution is the easiest-to-use telehealth platform on the market. Its innovative tools focus on simplicity and filling in the gaps that are created for a practice incorporating virtual care into their workflow.
Mend’s new integration with LanguageLine enables on-demand, one-touch access to more than 20,000 professional, medically-trained interpreters in 240-plus languages. Interpreter connections are made on-demand with no appointment necessary. The user simply clicks a button and an interpreter enters the call within seconds.
The integration expands Mend’s service options by improving the patient experience with an “always-on” language-access solution. The integration creates a single-screen experience on Mend’s HIPAA-compliant platform. Providers can be confident that all features, including interpretation services, prioritize patient privacy.
“Telehealth has a huge potential to expand access to health care, but we must make that promise more inclusive,” Mend CEO Matt McBride said. “Telehealth needs to work for all people. This partnership will give providers the tools to connect with and care for patients in over 240 languages.”
One in five U.S. residents speaks a language other than English at home. Another 10 million are Deaf or Hard of Hearing. Mend’s integration with LanguageLine improves communication with these vulnerable patients. On-demand interpretation lowers the risk of misunderstanding, misdiagnoses, and inability to follow treatment plans. It also has the ability to increase compliance, staff productivity, and most importantly, positive health outcomes and patient satisfaction.
“As telemedicine gains critical mass, it’s absolutely essential that it be inclusive of everyone — especially the most vulnerable among us,” LanguageLine President and CEO Scott W. Klein said. “Mend is an immensely popular platform, which makes the addition of on-demand interpretation a very important step in the narrowing of health disparities. We are extremely excited about this collaboration and look forward to a bright future with Mend.”
To learn more about LanguageLine’s integration with Mend, please visit mend.com. To learn more about LanguageLine’s ability to provide on-demand interpretation for telehealth, please visit the LanguageLine website, call 1-800-752-6096 or email CustomerCare@languageline.com.
About LanguageLine Solutions
LanguageLine has been the world leader in innovative language-access solutions since 1982. The company sets the global standard for phone, video, and onsite interpreting, as well as translation, localization, and testing and training for bilingual staff and interpreters. LanguageLine is trusted by more than 30,000 clients to enable communication with the limited English proficient, Deaf, and Hard of Hearing communities. LanguageLine provides the industry’s fastest and most dependable access to more than 35,000 professional linguists in more than 240 languages - 24 hours a day, seven days a week, 365 days a year.
