LanguageLine Solutions, the world leader in on-demand language access, announced today it is Great Place to Work Certified for an unprecedented fourth consecutive year. The certification is based on an extensive employee survey and an in-depth culture evaluation.
Great Place to Work is the global authority on workplace culture, employee experience, and the leadership behaviors needed to deliver market leadership and increased innovation. Great Place to Work oversaw the survey earlier in 2023, assuring that responses were anonymous and confidential. For the fourth straight year, LanguageLine is the only language-access company to receive the prestigious certification.
A Great Place to Work Certification demonstrates to the market that a company is an employer of choice. It also helps businesses continuously build their culture by using reporting, analysis, and next steps.
The survey found that LanguageLine is significantly above the norm in the following areas:
- Employees report having a sense of pride in what the company does.
- Employees believe customers would rate the company’s service as “excellent.”
- Employees feel good about the ways we contribute to the community.
In these categories and others, LanguageLine’s scores were extraordinary relative to the Great Place to Work baseline. Employees also praised the company’s diversity, flexibility, and work-from-home model.
“Our company is human at our core and always will be,” LanguageLine President and CEO Scott W. Klein said. “Regardless of technological advances, our team will always be our heartbeat. It is extremely validating that our people find purpose in the work they do each day.”
LanguageLine has continued to grow, adding nearly 3,000 linguists over the past year. The majority of these hires have been racial and ethnic minorities, and more than half have been women.
“It is vital that as an organization we resemble the communities we serve,” Klein said. “One in seven U.S. residents is foreign-born, and one in five American households speaks a language other than English. We are diverse by design, and it is imperative that reflect the world in which we operate.”
LanguageLine, which now employs more than 20,000 on-demand linguists, provides professional interpretation and translation in more than 240 languages. This year has been a significant one for LanguageLine in terms of recognition.
In January, research and consulting firm Frost & Sullivan celebrated the company as the top language solutions provider in the world for the fourth consecutive year. Frost & Sullivan and the American Business Awards also recognized LanguageLine for its innovation around electronic health records (EHR), and Nimdzi again placed the company atop its list of the world’s best interpretation providers. Finally, BELA named the company as the top localization employer in the world.
“Behind the 240-plus languages that we serve - and the 62 million interactions we handle - is a singular commitment to excellence,” Klein said. “We have one resounding, audacious goal, which is to create a world in which language and cultural barriers no longer exist. I am so proud of the level of talent that has gathered around this mission. Even better, I know that our best days are ahead of us.”
About LanguageLine Solutions
LanguageLine has been the world leader in innovative language-access solutions since 1982. The company sets the global standard for phone, video, and onsite interpreting, as well as translation, localization, and testing and training for bilingual staff and interpreters. LanguageLine is trusted by more than 30,000 clients to enable communication with the limited English proficient, Deaf, and Hard-of-Hearing communities. LanguageLine provides the industry’s fastest and most dependable access to 20,000 live, professional linguists in 240-plus languages – 24 hours a day, seven days a week, 365 days a year. The company handles more than 62 million interactions per year – that’s more than two mutual understandings created per second.
