For those in Canada, experiencing an emergency is frightening – even more so if you speak a language other than English or French. This is often the case in Toronto, which is among the most international cities in the world.
There are more than 200 languages spoken by Toronto’s residents, to say nothing of its visitors.
Fortunately, an emergency in Toronto comes with assistance in more than 240 languages thanks to the city’s partnership with LanguageLine.
LanguageLine provides Toronto 911 with on-demand interpretation that is available 24 hours a day, seven days a week.
If someone calls 911 and doesn't speak English or French, operators have been trained how to calmly discover the language in which they need assistance. A LanguageLine interpreter is then added to the call within seconds.
Last year, Toronto 911 used the service more than 25,000 times.
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Kim McKinnon, a spokesperson for Toronto's 911 service, says the top 10 languages Toronto's 911 operators deal with are Cantonese, Mandarin, Spanish, Russian, Tamil, Italian, Farsi, Hungarian, Portuguese, and Vietnamese.
The languages for which LanguageLine provided interpretation ranged from the Ugandan and South Sudanese language of Acholi to Zyphe, spoken by about 17,000 people in Myanmar.
LEARN MORE: See a complete list of LanguageLine's interpreted languages
“Toronto is known for its inclusion,” McKinnon said. “We want our 911 service to be an extension of this. That’s why being able to provide assistance in so many languages is vital. We want to be there for our residents and visitors under every circumstance, including situations that may be among the most challenging of their lives.”
LanguageLine Can Help
LanguageLine was co-founded by a first responder more than four decades ago. Since then, we have been privileged to partner with thousands of emergency call centers across North America.
LanguageLine on-demand interpretation is available in more than 240 languages.
We also provide a video interpretation service in more than 40 languages, including American Sign Language and British Sign Language. This service is available via mobile app and often used by police, fire, and emergency medical staff when in the field.
LanguageLine is proud to partner with more than 30,000 clients across public safety, health care, education, business, and other sectors.
We invite you to contact us to discuss the opportunities for better communication that may lie within your organization.
