Two of the biggest challenges in building the "hospital of the future" are the widespread nursing staff shortages and ensuring equitable access to health care. Pexip, a leading provider of secure, scalable video technology tailored for industries with strict privacy and security needs, and LanguageLine, the global leader in on-demand interpretation and translation services, are joining forces to tackle these pressing issues head-on.
Pexip is known for its proprietary platform, which enables organizations to host self-managed, end-to-end encrypted video meetings or use video as a service. Pexip's focus on interoperability allows seamless integration between different video conferencing platforms like Microsoft Teams, Zoom, and Cisco Webex. This flexibility is crucial for healthcare organizations that need to maintain consistent communication across different systems while ensuring security. With certifications like HITRUST and ISO 27001, Pexip emphasizes data protection, making it a trusted partner for organizations handling sensitive information.
A Smart Solution
Our joint solution is best understood through experience. Imagine being a patient in a modern care facility: your room is equipped with a smart TV, complete with a camera and microphone, offering constant connection to the care team. Your vitals are digitally fed to the medical staff, so they are always up to date on your condition. No more clipboards hanging on beds or waiting hours between check-ins—care is right at your fingertips.
Now, add another layer to this scenario. Imagine you only speak Mandarin, and no one else in the hospital does.
With the Pexip-LanguageLine virtual health solution, a professional medical interpreter is available whenever a staff member communicates with you via video. This provides you with a better understanding of your health situation and empowers you to make informed decisions. The integration of real-time language access ensures that patients feel heard, respected, and fully engaged in their care journey.
This is happening in hospitals across the U.S., where Pexip and LanguageLine have teamed up with virtual health providers to bring the future of healthcare to life.
Bringing Equity to Healthcare Access
"Virtual, video-based healthcare is solving some major challenges in the health industry," said LanguageLine President and CEO Simon Yoxon-Grant. "It's a solution that scales the nursing staff more effectively, creating greater efficiency and enabling the management of more patients, even with staff constraints.
"In addition, we're promoting equity in healthcare by ensuring that no one struggles due to lack of language access. As a result, we're seeing improved patient outcomes and experiences."
What makes Pexip and LanguageLine's solution especially relevant today is our ability to support healthcare systems in ensuring equitable access to care, as mandated by Section 1557 of the Affordable Care Act.
This regulation underscores the importance of providing language access in healthcare, ensuring that no patient is left behind because of a language barrier. Together, Pexip and LanguageLine seamlessly integrate interpreters into telehealth sessions, directly addressing these requirements.
This ability to deliver accessible and efficient care means that healthcare providers can optimize resources and enhance patient satisfaction, while ensuring that language barriers do not hinder the quality of care.
Redefining the Patient Experience with the Right Technology
The collaboration between Pexip and LanguageLine marks an important step towards creating a healthcare system that works for all, regardless of language or location. By leveraging advanced video technology and expert interpretation services, we are helping healthcare systems address some of their most pressing challenges, from staff shortages to patient communication.
As the healthcare industry continues to evolve, so will the tools that support it, ensuring that every patient gets the care they deserve—no matter what language they speak or the staffing challenges hospitals face.
