Jefferson County Public Schools (JCPS) in Kentucky is one of the most diverse school districts in the nation. More than 150 languages are spoken among its students, and its multilingual population has grown to over 20,000 students.
This number includes multilingual learners receiving English language development instruction, as well as those who have reached English proficiency. In a district of this size and diversity, ensuring equitable access to education and fostering inclusivity are top priorities.
Recognizing the need to provide meaningful communication for all students, families, and employees, JCPS has made significant efforts to remove language barriers. Through its decade-long partnership with LanguageLine, the district has revolutionized its approach to language access, ensuring that every family has the opportunity to engage and thrive within the school community.
“As an immigrant myself, I understand the importance of having reliable interpreting services,” said Livan Lima, School and Community Support Specialist. “By providing on-demand interpretation, we are bridging the language gap with our international families, allowing them to understand and fully participate in district programs and activities.”
A Growing Need for Language Support
The rapid growth of Jefferson County’s multilingual population has made language accessibility an essential component of its educational mission. Families who are new to the country or who speak limited English often face challenges when navigating the school system, attending parent-teacher conferences, and accessing resources. Without proper interpretation and translation services, these families risk being disconnected from their children’s education.
JCPS has recognized these challenges and responded by expanding its language support services. From July to December of the 2024-2025 school year alone, the district facilitated over 66,000 interactions requiring on-demand interpretation services. These services, provided by LanguageLine, include both audio and video remote interpretation, enabling seamless communication in real time.
Comprehensive Language Access Solutions
To ensure that language is never a barrier, JCPS offers multiple avenues for communication in a family’s preferred language. Through LanguageLine, the district provides:
- On-Demand Interpretation: Instant access to professional interpreters via phone or video to facilitate immediate communication between school staff and families.
- In-Person Interpretation: Scheduled interpreters for parent-teacher conferences, disciplinary hearings, and other critical meetings.
- Scheduled Virtual Interpretation: Remote interpretation services that allow for flexible scheduling when in-person interpreters are not available.
- Document Translation: Important school communications, including report cards, newsletters, and policy documents, are translated into multiple languages to ensure accessibility for all families.
These services have played a vital role in fostering inclusivity, breaking down barriers, and making families feel welcome and supported within the school district.
A District-Wide Commitment to Inclusion
The commitment to language access is woven into the fabric of JCPS. The district’s Language Services Department actively advocates for multilingual students and their families, ensuring they receive the support they need to fully engage with school activities and programs.
By working closely with LanguageLine, JCPS has not only improved communication but has also helped shape the way language services are delivered. The district has been a leader in piloting new programs and providing valuable feedback to enhance interpretation and translation solutions.
A Partnership That Makes a Difference
Through this collaboration, JCPS has set a standard for how school districts can prioritize language accessibility. Their dedication to bridging language gaps has strengthened connections between educators, students, and families, ensuring that all voices are heard and understood.
“We are honored to partner with JCPS in their mission to support international families and foster inclusivity,” said Kelly A. Mistry, a LanguageLine strategic account executive. “Their commitment to bridging language barriers ensures that every family has the opportunity to engage and thrive within the school community. Together, we are making a meaningful impact by creating equitable access to education and district programs for all.”
By collaborating with LanguageLine, JCPS has transformed language access into a cornerstone of its commitment to equity and inclusion. This partnership serves as a model for school districts nationwide, proving that with the right resources and dedication, language should never be a barrier to education.
LanguageLine Can Help
We are proud to be enthusiastic learning partners to school districts across North America. Let's work together to ensure clear communication and empower individuals of all languages to thrive.
We invite you to learn more about LanguageLine’s educational offerings and to contact us for a free consultation.