The Language Line® Phone - Frequently Asked Questions

How long will it take for my phone to arrive?

Please contact your account representative or Customer Service at 1-800-752-6096, option 4, for soonest delivery.

Do I need any special training or hookup instructions?

No special training is needed. You simply use the phone to access your interpreter the same way you always have. When the interpreter comes online, you hand the other handset to the limited English speaker. However, this phone does make it easier for you to contact the interpreter because you do not have to key in the phone number or your client ID. There is a direct dial button labeled "Interpreter", and your account information is programmed on another speed dial button labeled "Client ID".

What is the maintenance fee for?

The maintenance fee covers the cost of programming the equipment and providing you with any necessary replacements or maintenance. It also guarantees you receive all future upgrades without an increase in maintenance fee.

Suppose I have problems with the phone?

Simply return the equipment to us for repair or replacement. Please specify the reason for return.

Does this phone cost anything?

No. The equipment is free to Language Line Services customers. We only assess a modest per month maintenance fee to your account (contact your account manager or customer service for details).

How does the phone expedite my interpreter access?

You no longer have to key in the 800 number or your client ID to access Language Line Services. There is an "Interpreter" direct dial button, and your account information is programmed as well on the button labeled "Client ID".

Why should I use this phone instead of my regular phone to access interpreters?

The dual handset makes the exchange more confidential and hygienic for the customer service or patient care environment. There is no need to put the call on the speaker phone or to pass a handset back and forth. Of course, we do recommend cleaning the patient handset with an antiseptic wipe before or after each use.

Do I need a new telephone line?

No. The phone comes with a line splitter that you plug into your regular analog line outlet. You will then have two phone connectors coming from your outlet. You simply hook the Language Line® Phone up to the same line as your regular phone. Both phones stay hooked up at all times so you do not have to reconnect the Language Line® Phone each time you wish to make a call.

Can I use this like a regular phone, or can I only call to Language Line Services?

The phone works like a regular phone. So, if you do not have a need for multiple lines in your office, you can use this as your regular phone. However, if you normally use a phone with several office lines, you will want to continue with that phone and use this phone only for interpreter calls.

How is this different from using a splitter to incorporate two handsets into my current phone?

This phone is a more convenient option for a desk, and especially for mounting on the wall. It has a direct dial button for interpreter access, and your account information is also programmed into the new phone.

How many phones am I allowed to order?

As many as you feel you need.

Can I transfer calls to another department using this phone?

No. This phone does not include a transfer button. If you know that several departments within your organization will have need for an interpreter, you may want to order one phone for each of those departments.

Is there additional equipment of this nature that I can order?

Handset Splitter, Amplified Headset, Cordless Phone

Will the Language Line® Phone work with our digital phone system?

The splitter and amplified headset work with both digital and analog phone systems. The Language Line® Phone is designed to work on traditional analog phone lines, which are already installed in most organizations.

Order today to start using your phone soon!

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