Language Line^® HealthPort

Connecting You With Your Patient 24/7

The newest in Language Line Services healthcare offerings, Language Line® HealthPort provides hospitals, medical offices and caregivers an easy-to-use, software-based solution to communicate with limited English speaking patients anytime.

Language Line® HealthPort lets you ask basic questions quickly of your patient or family member, and enable you to understand why the patient is there and how you should proceed in treating them.  Call now for more information - 1-831-648-7436.

Your healthcare facility is taxed. Your staff is stressed.

And your patients want immediate assistance. When a limited English speaking person enters, you need to locate an interpreter or speak through a family member who may also have language challenges. Waiting time increases, frustration levels grow, and care for other patients slows down.

Language Line® HealthPort is sophisticated yet easy-to-use software that helps healthcare providers communicate with limited English speaking patients in their chosen languages.

Using blended communication methods of text, audio and visual cues, caregivers can now access more than 7,000 phrases in multiple languages to properly assess, diagnose and treat their patients’ problems.

Language Line® HealthPort is the newest tool in our arsenal of language-based solutions. It provides a less expensive, quicker and more convenient means of communicating with limited English speakers.

Key Features and Benefits

Direct Communications
Caregivers are able to “speak” to patients, in their own languages, without using interpreters. Patients can easily respond to questions through a vast set of selectable images, words and phrases.

Simplified Conversations
Easy-to-understand explanations and visual patient demonstrations make it easy to communicate complex medical information to patients. Over 7,000 healthcare phrases are populated in the system.

Time Savings
Caregivers no longer have to wait for an available interpreter or communicate through a relative who may not understand the medical concepts being conveyed. Available with interpretation capabilities around-the-clock.

Increased Patient Satisfaction
Patients experience less frustration and become more compliant with instructions when they can understand and be heard. Waiting time is often reduced as well.

Reduced Errors
All phrases and processes in Language Line® HealthPort have been translated, recorded and back-translated by a team of medical interpretation professionals - ensuring the right message is delivered every time.

Cultural Understanding
Information on cultural cues-- including religion, customs, and preferences -- give users a better understanding of their patient. The system will also structure questions to address the gender of the patient or the person being discussed.

Additional Features

• Built-in link to live Language Line Services interpreters in more than 170 languages
• Verbalized instructions with checks to ensure comprehension
• Discharge instructions and templates
• MedWizard to clearly identify and communicate compatibility issues between medications
• Visual graphics include anatomical pictures, complaint symptoms, maps of patient origin and more
• Complete document library
• And more

Where you will use Language Line® HealthPort

• Admissions
• Health history forms
• Examinations
• Lab procedures
• Diagnosis
• Treatment
• Discharge instructions
• Prescription instructions
• Health literacy
• Finance, billing and insurance questions

Who should use Language Line® HealthPort?

• Nurses - to communicate with patients throughout the encounter
• Medical assistants - to gather information from patient prior to doctor's examination
• Physicians - to ask specific questions, explain diagnoses, and provide treatment options
• Registration personnel - to collect patient information
• Radiologists - to instruct patient on proper body positioning for X-rays
• Pharmacists - to explain medication instructions
• Phlebotomists - to explain what to expect during blood sample draws
• Technicians - to explain procedures for various other tests
• Discharge staff - to provide discharge instructions
• Finance personnel - to explain and collect financial information

For more information... Call 1-800-752-6096 option 4