Corporate Fact Sheet

Overview

Language Line Services is the world’s leading provider of over-the-phone interpretation and document translation services that connect businesses and government agencies with a rapidly growing multilingual population.

To distinguish the two terms, “interpretation” is the spoken word; “translation” (as in document translation) is the written word.

The company provides a range of products from over-the-phone interpretation and video interpreting services to document translation and the industry’s most rigorous testing and training programs.

For businesses from start-up to Fortune 100...

Language Line Services eliminates language barriers and simplifies communications with customers, employees and business partners.

For local, state and government entities, Language Line Services serves as a vital link between limited English speaking constituents and the critical services they need. By offering the most skilled interpreters and a technologically advanced global network to connect them, Language Line Services helps clients expand their reach and comply with state and federal rules and regulations.

Language Line Services offers interpretation and translation services in over 170 languages through an internationally distributed team of expert interpreters based throughout the U.S., Canada, and the U.K. (to distinguish the two terms, “interpretation” is the spoken word; “translation” is the written word). By utilizing fully redundant telecommunications and database systems, the company ensures complete continuity of services for clients, providing rapid response time for critically needed services.

Market Focus

The market opportunity for the language industry is estimated at $1 billion dollars. The current market penetration of 25% is evidence of enormous potential for growth. Language Line Services’ customer base is culled from both the private and public sectors:

Private Sector: Language Line Services provides expert industry-focused services for businesses in the healthcare, telecommunications, financial services, insurance, call center, transportation and travel arenas, along with other key sectors. The company’s interpreters are specifically trained in the unique business terminology relevant to each sector.

Public Sector: Language Line Services provides vital language services to thousands of public organizations, ensuring full compliance with state and federal language requirements. The company provides interpretation and translation services for Police, 911, and Emergency Services, along with local, state and federal courts and agencies.

Services

Over-the-phone interpretation - All you need is a telephone and you'll soon be communicating with your clients from English into over170 languages.

Personal Interpreter Service - In a hurry? Seldom need an over-the phone interpreter and don't want to set up an account? With just a credit card, you'll have an interpreter within seconds.

Language Line® Phone - When face-to-face with your customer, use our popular, easy to use, dual-handset telephone. Nothing gets lost in the process.

Document Translation - Translate your written English forms, signage, agreements, applications and any other document into the languages your customers understand, their own.

Localization - Translating software, content management solutions, websites, on-line help, multimedia applications, training materials, and other applications into different languages.

Language Line® Video Interpreter Service - On-Demand Service! Communicate with your deaf clients and our Registry of Interpreters for the Deaf (RID) certified American Sign Language interpreters. Also available for your Spanish-speaking customers (more languages to be added).

Language Line® University - Do you have your own interpreters? Do you wonder if their skills are up to par? Let us test and train them so you do know.

Language Line® LanguageTrak - Get timely alerts on emerging language trends in your market areas... before your competitors do!

Language Line® HealthPort - New, software-based medical interpretation solution that delivers easy to use, interactive processes designed to manage patient communication from admission to diagnosis to discharge, in the patient’s preferred language.

Language Line® Direct Response - Allow your limited English speaking customers to be greeted in their preferred language, and explain why they are calling, before we connect your account representative into a 3-way interpreter conversation. Easy for the customer; easy for your agent.

On-Site Interpretation - Profession, face to face, on-site interpreters conduct scheduled, in-person assignments for you and your clients and patients.